Frequently Asked Questions
Everything you need to know about your Vertx shopping experience, from shipping to style advice.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small flat-rate shipping fee.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.
Are Vertx products ethically sourced?
Yes, we are committed to sustainability and ethical manufacturing. We only partner with factories that adhere to fair labor practices and utilize eco-friendly materials whenever possible.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.